All the people at the collision center were extremely nice. Stephen was very knowledgeable and explained everything in depth and that the process for my vehicle would take 4 to 6 weeks. Sarah called at least once a week with updates. Billy at the service department did a wonderful job getting the work request processed. I got my car back in 5 weeks and it was perfect. Thanks to all that were involved. AAA
Awesome service & staff!! Would definitely recommend this dealership to others. Service was done in a timely matter. Billy kept me informed as I waited for service to be completed.
Billy and the whole team always go above and beyond. I called Friday to schedule service, the following day Billy called, asking if they could pick up car sooner. Even with all the covid-19 concerns, everyone is still friendly and thoughtful, while still practicing safety concerns. Larry wiped down and lysoled the interior of the loaner, and again the wife's car, when he returned it. I recommend MBofSM all the time to friends and clients.
When I bring either of my two Mercedes vehicles in for service, I know they will be carefully checked, properly maintained, and returned to me clean and shiny. The service department is second to none. I feel more like a family member than a customer. Highly receommeded.
I have been going to this dealership for years for service on my Mercedes. Mike in Service is always courteous, helpful and knowledgeable. Their customer service is excellent as well as the quality of service.
Great to work with!! They worked very hard to come up with some figures that would work for us!!! We appreciate the time they spent with us and we LOVE our new cars!!!
So pleased with the incredible service and help getting my new vehicle. My salesman was willing to drive the vehicle to me from Mississippi to my home in Louisiana.
Billy always takes care of our car and family with quick and honest service. We will continue to be happy customers in the future with the great services we are always provided.
The customer service is exceptional. I had a warranty repair done and they sent 2 drivers to bring my var back to me, almost 2 hours each way.
It was EXCELLENT service as always. Billy is very knowledgeable about my car needs. He always sit down explain everything for a great service. ❤ it!